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boohoo free delivery :: Article Creator Boohoo Starts Charging For Returns - And Customers Aren't Happy Shoppers have criticised online fashion firm Boohoo after it scrapped its free returns policy and introduced a £1.99 charge in its place. Customers will now have that amount deducted from their refund when they return unwanted goods. The move was first reported by the Retail Week website after the fast fashion retailer added the policy change to its website in small print. Boohoo - which also owns brands including Debenhams.Com, Dorothy Perkins and PrettyLittleThing - says it has introduced the returns fee to tackle shipping costs going up. A Boohoo Group spokesperson said: "As the cost of shipping has increased, we've had to look at where we can adapt without compromising what our customers love most. "This has meant that we will be applying a charge of £1.99 to returns so that we can continue to offer great prices...