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People Left Raging After Customer Receives 'free' Upgrade After Home Depot Purchase
Reddit users were stunned to see a free 'upgrade' had been sent out to a woman who ordered a specific vacuum, but they were less than impressed and suggested filing a complaint
A vacuum cleaner order has made for shock controversy after a free 'upgrade' (stock) (Image: Getty Images/iStockphoto)
Members of a Reddit forum were left raging after a "free" upgrade was given out without asking the recipient if they even wanted it.
Ordering a specific hoover with Home Depot gift cards and then being sent an "upgrade" infuriated one user, who took to the mildlyinfuriating subreddit to explain their order woes. They wrote: "Ordered one vacuum, got an 'upgrade'.
"Decided to use Home Depot gift cards to get a robot vacuum. Researched a tad and didn't want a WiFi & app enabled one. Ordered one that seemed perfect, and they decided to 'upgrade' without contacting me and I got this note on the outside of the package. So now I have to deal with this before I can get what I actually ordered and wanted."
Other users have experienced the same troubles and one even claimed it was because the store had "overstocked" the upgraded item. They claimed: "Start posting this on their Twitter and Google reviews and demand a discount for your time as well as the actual model you ordered. Also I'm curious could someone technically do a chargeback for this since they didn't actually ever deliver the agreed upon product?
"People will think I am overreacting here but they could have easily contacted you and offered the free upgrade before sending it but they purposely didn't do that, for whatever reason." The original poster agreed, replying: "Right? The randomly arrived new upgrade is crazy to me. Thankfully I paid $0 for what I ordered using Home Depot gift cards from my parents (and my bfs military discount). But I'm glad I posted it here, everyone is being helpful!"
Some even suggested the original poster should keep the upgraded hoover and demand their originally ordered item. One wrote: "It's as simple as saying 'my item never arrived' and pocketing the other one. If they ask, tell them 'yes, I got the upgraded cleaner but the one I ordered has not arrived yet. And no, I don't feel the need to return an unordered item that was generously donated to my household'."
Another suggested it would fall under the "did not receive what I ordered" part of a credit card dispute, while one user says the law does not require them to legally return the upgraded item. They explained: "Legally you don't have to return something that is delivered to you that you didn't order. Simply email them and tell them you want your actual order. This is a federal law. They can not make you return it to get your item. They can not make you pay for it. Period."
Drained Gift Cards, With No Value, Becoming Epidemic
Prev NextThe problem of tampered gift cards is getting worse, with more and more shoppers reporting buying drained and worthless gift cards at grocery stores.
As we head into the holiday shopping season this fall, there's no bigger waste of your money than purchasing a gift card that's worth nothing at all.
Unfortunately, buying an already-drained or worthless gift card is more common than you think.
Bill Sampson is well aware of that.
He has a stack of unused gift cards in his kitchen. He recently bought another while grocery shopping.
"I got a Home Depot card off the rack," he said, "all wrapped up in cardboard."
But when he got home, he says, "I opened the package, and voila, it was an Amazon gift card."
Someone had swapped the $100 Home Depot card he wanted with a worthless Amazon card.
"So someone apparently is pulling these off the shelf," he said "slitting the package, and putting a dummy Amazon card in that hasn't been activated."
The Amazon card had no value. The Home Depot card he paid $100 for was now in someone else's hands.
"There was no sign of tampering," he said. "No sign."
More and more shoppers end up with worthless cards
One recent AARP survey found 73 million Americans have experienced gift card fraud.
Nearly a quarter said they have given or received gift cards with no funds on them.
Veteran consumer advocate Herb Weisbaum, now a contributing editor of Checkbook.Org, has a stark warning to consumers.
"I don't buy cards retail anymore because I am aware of the risk," Weisbaum said.
Weisbaum says you can look for signs of tampering such as extra glue, or scratched-off numbers.
But in recent cases, as with the card Bill Sampson bought, he says you may not see any obvious signs, as scammers hide their tracks.
"It's a situation where they get one of the real cards in the rack," Weisbaum said, "and then they can run algorithms to figure out possibly the other cards that are in that stack. So, they don't even have to tamper with the cards anymore."
Weisbaum recommends:
Luckily, Bill Sampson still had his receipt and was able to get a refund."If I had put it in my stash of cards, and not used it for a year, I would have really been out the money. It would have been my loss," Sampson said.
Some grocery stores now taking action
Kroger, the nation's largest grocery chain, says it has recently moved gift cards behind the customer service counter at stores with high levels of complaints.
"Kroger employs multiple strategies to reduce fraud in our stores including, but not limited to, associate training on fraud awareness, physical placement of gift card displays near registers at front of store for maximum visibility, additional signage and digital resources to educate consumers to avoid common fraud, and video surveillance, We continue seeking ways to leverage technology and training to improve fraud prevention," Kroger spokeswoman Jen Moore said in a statement.
Meanwhile, the Federal Trade Commission reminds shoppers that gift cards are for gifts, not for payments.
The agency says "never buy a gift card because someone tells you to buy one and give them the numbers."
Any caller, even if they claim to be from the IRS, a sheriff's department, or a company like Microsoft, is trying to scam you if they ask you to buy gift cards.
So be extra careful this upcoming holiday season, so you don't waste your money.
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Labor Day Appliance Sales — Best Deals From Home Depot, Lowe's And More
Labor Day is upon us and there are hundreds of Labor Day appliance sales to shop. If you're in need of a new fridge, washer/dryer set, range, or other helpful appliance for your home, now is the perfect time to buy.
You can save up to 50% on select appliances, like this LG top-load washer on sale for $674 at Best Buy (and matching dryer knocked down to $674 as well). Alternatively, there's this Frigidaire's freestanding gas range on sale for just $1,099 at Best Buy, plus you'll get a $100 Best Buy gift card with your purchase.
Keep scrolling to see my top 11 Labor Day appliance sales, or check out more of the best Labor Day sales we've rounded up to find a great deal on a new TV, mattress, laptop, or pair of running shoes.
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